Elimination.
Order cancellation is allowed before shipment. Our website will process orders within 0-24 hours of the customer requesting the order on working day. Within this time you may cancel your order and after cancellation, you will be refunded within 3-7 business days, depending on your issuer’s policy.
There are no fees for elimination, including merchandise racking fees, handling fees, etc.
Returns.
Return conditions.
1、Return time: within 30 days after the order is issued
2、Your item must be unused and in the same condition as you received it. Your item must be in the original packaging and must have a receipt or proof of purchase.
When the product is sent by mistake, damaged during transportation or has other defects, the buyer provides the corresponding product photo and sends it to info@otviap.com, the seller will take full responsibility, and the customer can choose to refund or return it without re-listing. Fees, handling fees and all other costs are borne by the seller.
When the customer buys the wrong product, the product is not suitable, or the customer does not want the product, the customer only needs the shipping fee, and there are no other fees, including product listing fees, etc.
Return process.
1、Contact email info@otviap.com to explain your problem, and we will process the return request and reply the result within 24 hours within working days. And we will attach the return address.
2、 After receiving the reply, the customer will mail the item to our shipping address and inform the waybill number.
3、 Return address information.
Contact :Lisa
Email: info@otviap.com
Company Name:
Shenyang City Shumei Beauty Bed Equipment Factory
沈阳市舒美美容床设备厂
Address:
Zhaohua Village, Zhaohua Town, Yuhong District, Shenyang
沈阳市于洪区造化镇造化村
4、Refund
Once we receive your item, we will check and notify you that we have received your return. We will initiate a refund to your credit card (or original payment method). You will receive your refund within 3-7 business days, depending on your card issuer’s policy.
5、Return shipping cost
When the customer buys the wrong product, the product is not suitable, or the customer does not want the product, the customer bears the actual return shipping cost, and the seller bears the shipping cost when the product is sent by mistake, damaged during transportation, or has other defects
6、Return handling fee
We do not charge any handling fee and Product listing fee
Exchange of goods.
You may also choose to exchange eligible items instead of returning them for a refund. You can contact us to initiate your exchange.
Our exchange process is simpler than other companies because we want to get your new item to you faster We will charge you for the new item and ship the new item, and when the original item is returned in its original condition and packaging, we will issue a full refund (minus any shipping charges for the original order) back to the original payment method.
If you have any questions about how to return your item to us, please feel free to contact us.
After-Sales Contact Information
Contact Person. Lisa
Email: info@otviap.com
Company Name:
Shenyang City Shumei Beauty Bed Equipment Factory
沈阳市舒美美容床设备厂
Address:
Zhaohua Village, Zhaohua Town, Yuhong District, Shenyang
沈阳市于洪区造化镇造化村